PERFUME FACTORY

As a perfume factory we offer small, timely handmade runs of our perfume collections, as well as bespoke white label fragrances.

 

With further discussion we can other scented cosmetic products.

 

Enquire below for our wholesale options and terms.

Order Minimum


The minimum order is 10 units.




Domestic Shipping


Free ground shipping on orders of 150+ units, otherwise a £7.25 flat fee applies.




International Shipping


We bill according to the rates of our courier. The customer is responsible for all associated taxes, duties, and fees at customs. Please note that we can't assume responsibility for any damages that may occur during international transit.




Payment Methods


All orders require payment in full prior to manufacture and delivery. We currently accept VISA, Mastercard, Discover and AMEX, via PayPal and Stripe secure payment in GBP (£), or Business Cheque in GBP (£). No additional credit card processing fees apply. Terms will be considered on a case-by-case basis.




Ordering & Delivery Days


Orders can be placed by emailing Jordan Bryan on info@celieandcouch.co.uk. We deliver Tues-Sat, except National and Bank holidays.




Expected Delivery Time


We strive to deliver all orders within 10 business days of the date of dispatch. We are a handmade perfumery and 3-4 weeks is needed for perfume to macerate. To avoid delay you should order at least 1 month in advance of required delivery.




Exchanges


We understand products will sell according to region and time of year. If you find that one of our products isn't selling well in your store, please notify us and we will gladly arrange for a 50% credit toward an alternative product.




Returns


We accept authorised returns due to manufacturing defects, damages, or shipping errors within 5 business days of receipt of goods, for replacement or credit to your account. You will not be charged for shipping in these cases. For any goods that are otherwise returned as 'unsuitable' (in new condition and an unauthorised return), there is a restocking charge of 15% plus shipping.




Wholesale Pricing


Excluding sales promotions, we require retailers sell our products at or above our RRP, unless special arrangements are agreed upon in writing and signed by the founder. Where this request has not been respected, we reserve the right to terminate the wholesale contract and any pending orders.





0