These policies cover online orders from CELIE & COUCH. Please read these with care before placing your order. If you have any further queries, please contact info@celieandcouch.co.uk- we’ll be happy to help.

We will always treat our clients with fairness and compassion. By placing your order, you agree to the terms and conditions of CELIE & COUCH. However, we reserve the right to cancel orders for any reason.

Orders are processed, packed and shipped as quickly as possible, from oldest to newest. By special request at the time of order placement (email info@celieandcouch.co.uk), we can expedite your order but additional charges may apply. Please note that at certain times of year (i.e. holiday periods) there may be a slight delay due to the volume of orders.

Should a perfume you order be unavailable, or subject to delay, CELIE & COUCH will make you aware immediately. You’ll be able to cancel the order, else wait until the perfume can be shipped.

We currently accept VISA, Mastercard, Discover and AMEX, via PayPal and Stripe secure payment in GBP (£). At this time, we regretfully do not accept any other payment methods. If there is a problem with the card provided, we’ll contact you via email.

You must provide a correct address (i.e. not a PO Box) to which your courier can deliver. CELIE & COUCH is not responsible for misdirected packages. Should your package be returned to us, you will be notified and additional shipping may be required to resend it.

Payments are processed immediately, and we endeavour to dispatch your order in 1-2 working days. Please allow 1-2 or 5-10 working days from order placement for receipt of your UK/EU order.

Should you need your perfumes by a special date, please contact us to confirm this deadline is possible. Delivery times rely on our courier so if you find your order unreasonably delayed, please email us as soon as possible.

Please note that our international shipping charge does not include import duties, customs, or additional local sale take or brokerage fees incurred. When your package arrives, you may be subject to these charges.

If for any reason any product is returned to CELIE & COUCH by customs, a 50% restocking fee and all shipping charges will be deducted from your refund.

Please also note your order may take longer to process, to prepare the required customs and transport documentation. All other standard terms and conditions will still apply.

TRACKED ORDERS:

If you were sent the wrong items, or your items were faulty on arrival, please Contact Us from the email you used to place your order, quoting your order number and the item(s) you'd like refunded. For reasons of hygiene, please note we can only refund you for these reasons. We’ll refund you via your method of payment, to the account you used to place your order. The refund amount should arrive within 3-5 working days.

UNTRACKED ORDERS:

Please note that we cannot refund untracked orders.

ADDITIONAL INFO:

We pay close attention to all our orders, but occasionally mistakes do happen. If you happen to receive products in error, please notify CELIE & COUCH immediately. Seal the incorrect product in its original shipping box, and we’ll action a return authorisation. The correct product will then be shipped to you, with haste and at no charge.

We recommend our 10 ml sprays or a 3 x 2ml set before trying a full bottle. Always do a patch test before first use. In the unusual event of an allergic reaction, contact a medical professional immediately.

We value your right to privacy, so CELIE & COUCH will never knowingly or willingly share your personal contact information with third parties for any reason.

User anonymity and personal information

We keep log files on all requests for files on our server. These do not hold your personal information, but do register your IP address. Your IP address will be recognised by our server automatically.

Website usage is monitored with aggregated analysis, some of which may be made available to CELIE & COUCH staff and our partners. This information will be used to measure the popularity of the site, and its typical navigation and engagement behaviour.

We will make no other attempts to identify individual users, but note the access of a web page can create a log entry in your ISP’s system. These parties, independently and beyond the responsibility and scope of CELIE & COUCH, may be able to determine your computer that accessed the page.

CELIE & COUCH will never attempt to track or identify individual users, with the exception of reasonable suspicion of an attempted (successfully or unsuccessfully) unauthorised access of our digital systems or resources.

CELIE & COUCH stores all log file information securely. Third parties are prohibited from accessing raw log files.

Use of cookies

CELIE & COUCH only uses cookies on a per session basis, or to maintain user preferences. Please note that site functionality can be affected if you do not consent to our use of cookies. We do not share cookies with third parties.

Data protection and confidentiality

Some of our site functionality (i.e. contact forms) request or require the collection of your personal information. In compliance with the Data Protection Act, it is our duty to inform you how this information is stored and used.

Any information you do submit is stored securely, never to be shared or sold to third parties.

The logos, text, images and video on this site belong to CELIE & COUCH, unless otherwise stated. They cannot be used without express written permission- request this here.

Each competition will close at 23:59pm on the designated end date, otherwise at 23:59pm 28 days from the post date of the competition.

You must be a UK/Northern Ireland resident and 16+ to enter any of our competitions. The winner(s) will be selected at random. If no number of winners is stated, assume only one winner will be selected. Winners will be contacted on the close of the competition.

Common prizes include free perfume or music as designated in the competition post, or a free bespoke perfume.

If you have won a bespoke perfume, we reserve the right to the use of your image and fragrance, to promote any competition or future collection. You will consent to any publicity generated as a result of the competition, without right to payment or further consent. You will be interviewed about your life in writing, audio recording or film, and an online scrapbook will be created about your life. You cannot take part in competitions with free bespoke perfume as a prize if you do not agree to these terms. Read here for the terms and expectations of its creation.

Employees of CELIE & COUCH, their immediate families or anyone professionally connected with the draw are all prohibited from entry. There is no charge to enter any of our competitions.

You will need to be subscribed to our email list to enter and remain eligible for the draw. You must also fit/follow any entry requirements stated in the competition post. competition entry. No equivalent or cash/voucher value will be awarded in lieu of prizes.

All draw results are final, and emails in this vein will be ignored.

For wholesale minimums just reach out to us for our buyer's pack; for low unit enquiries, we are open to dropshipping or another agreement. White label enquiries are always quoted by the needs of the client and project (i.e. materials, volume, labour, turnaround), so have no minimums.

Free ground shipping on orders of 150+ units, otherwise a £7.25 flat fee applies.

We bill according to the rates of our courier. The customer is responsible for all associated taxes, duties, and fees at customs. Please note that we can't assume responsibility for any damages that may occur during international transit.

All orders require payment in full prior to manufacture and delivery. We currently accept VISA, Mastercard, Discover and AMEX, via PayPal and Stripe secure payment in GBP (£), or Business Cheque in GBP (£). No additional credit card processing fees apply. Terms will be considered on a case-by-case basis.

Orders can be placed by emailing Jordan Bryan on info@celieandcouch.co.uk. We deliver Tues-Sat, except National and Bank holidays.

We strive to deliver all orders within 10 business days of the date of dispatch.

We are a handmade perfumery and 3-4 weeks is needed for perfume to macerate.

To avoid delay you should order at least 1 month in advance of required delivery.

We understand products will sell according to region and time of year. If you find that one of our products isn't selling well in your store, please notify us and we will gladly arrange for a 50% credit toward an alternative product.

We accept authorised returns due to manufacturing defects, damages, or shipping errors within 5 business days of receipt of goods, for replacement or credit to your account.

You will not be charged for shipping in these cases.

For any goods that are otherwise returned as 'unsuitable' (in new condition and an unauthorised return), there is a restocking charge of 15% plus shipping.

We understand tha some of our products will sell better in certain markets than others. If you find that one of our products isn't selling well in your store, please notify us and we will gladly arrange for a 50% credit toward an alternative product.

Excluding sales promotions, we require retailers sell our products at or above our RRP, unless special arrangements are agreed upon in writing and signed by the founder.

Where this request has not been respected, we reserve the right to terminate the wholesale contract and any pending orders.

Spray onto dry skin, preferably after a warm shower on your pulse points (wrists, neck, inside elbows, below midriff, behind knees, and on calves and ankles). Applying an unscented oil/ lotion (i.e. Vaseline) before you spray will hold the scent better.

Waiting for the scent to dry will give you its true scent as it reacts to your skin, and avoid it rubbing off when you dress. In that vein, NEVER rub your wrists together after spraying- the top notes will evaporate, changing the intended aroma.

We strongly advise you keep your fragrance bottle away from humid, damp or bright places. These conditions will degrade and weaken the fragrance over time. Don’t shake the bottle; this can mix air into the scent and affect its quality.

Instead of watering them down, those last few drops can be mixed into an unscented skin oil/ lotion, for a subtle scent. A few drops in cotton buds or baby powder can be a great way of releasing the scent more gradually. Both can be applied directly to the skin, while the former can also be strategically placed in clothes drawers and pockets.

Lastly, if you want to apply the scent to your hair, NEVER spray it directly as it will dry it out; spray the comb instead.

Our fragrances come as 50 ml spray bottles, 10 ml pocket rollers, and 2 ml sample spray vials.

Each fragrance is designed and bottled by the founder’s own hand.

Yes. Gratefully, this is a legal requirement in the UK.

We recommend you seek medical advice before using our products. Ingredients lists can be emailed to you on request and in advance of purchase.

Wear whatever you like. The perfume gender binary is selective and subjective at best.

There was a time where flowery scents were the vogue of ‘masculine’ perfume. While we're at it, look at the history of the modern men's suit.

Unfortunately, there may be people who have opinions about what you wear. And that's all they are. If YOU want to wear a scent (it doesn't have to be one of mine), wear it anyway.

If we’ve not yet dispatched your order, we can cancel/ refund the order as requested. All orders are dispatched in 1-2 working days. If there’s a problem with your order please contact us as soon as possible.

We pay close attention to all our orders, but occasionally mistakes do happen. If you happen to receive products in error, please notify us immediately. Please seal and return the incorrect product in its original shipping box (you will pay the cost of shipping), and we’ll action a return authorisation.

The correct product will then be shipped to you, with haste and at no charge.

For online orders we currently accept VISA, Mastercard, Discover and AMEX, via PayPal and Stripe secure payment in GBP (£).

For online payments we offer delayed and split payments via Klarna and Clearpay. Please use these safely and responsibly, particularly if you are on a low or inconsistent income- I want my scents to make you happy, not scared or regretful.

For events/studio purchases, we take cash, card, contactless and mobile payments.

Regretfully, we cannot accept cheques.

Payments are processed immediately, and we endeavour to dispatch your order 1-2 working days from date placed.

We offer tracked and untracked delivery worldwide. Courier depends on your region. You can request information for your region via our Contact Us page.

UK orders are processed same day and dispatched in 1-2 working days from order placement.

Should you need perfume by a certain date please email us on info@celieandcouch.co.uk, ideally in advance of the order. We will then see if this deadline is possible.

Delivery times rely on our courier so Tracked delivery is recommended. Please note that Untracked orders cannot be located or refunded. If you find your order unreasonably delayed, please email as soon as possible.

Yes but with regret, the flammable nature of our products means some UK postcodes are subject to a higher delivery charge (i.e. Northern Ireland, Scottish Highlands, Isle of Wight etc). We apologise profusely for any inconvenience.

We’re looking at alternative couriers/carrier fluids in these regions, to make meaningful steps to reduce the charge. If you live in these areas, we’ll update you as and when progress is made.

Please allow 1-2 working days from dispatch. For non-Mainland UK, please allow 3-5 days.

TRACKED ORDERS:

If you were sent the wrong items, or your items were faulty on arrival.

For reasons of hygiene, please note we can only refund you for these reasons.

UNTRACKED ORDERS:

Please note that we cannot refund untracked orders.

Contact Us from the email you used to place your order, within 30 days of purchase, quoting your order number and the item(s) you'd like refunded.

If your order is eligible for refund, we will provide a return address for the mistaken or faulty item. Please post the order item(s) here with tracked delivery. Please note return postage is at your own expense.

We’ll refund you via your method of payment, notifying you via the email address used for your order. The refund amount should arrive within 3-5 working days.

Ambient scenting refers to the process of creating a specific scent environment or atmosphere within a space, such as a retail store, hotel lobby, or office, to enhance the overall experience for visitors or customers.

How does ambient scenting work?

Ambient scenting typically involves the use of scent diffusers or fragrance delivery systems that disperse fragrance molecules into the air.

These systems may utilize various technologies like cold-air diffusion, nebulization, or HVAC scenting to ensure even and consistent scent distribution.

Ambient scenting can have several benefits, including creating a pleasant and memorable environment, enhancing brand perception and customer experience, increasing dwell time and customer engagement, evoking positive emotions and moods, and potentially influencing purchasing behaviour.

Ambient scenting is employed in various commercial settings such as retail stores, hotels, restaurants, spas, casinos, gyms, shopping malls, airports, and even in residential spaces. It is often utilized to reinforce branding, create a distinct ambiance, or evoke specific emotions associated with a particular space.

Ambient scenting is employed in various commercial settings such as retail stores, hotels, restaurants, spas, casinos, gyms, shopping malls, airports, and even in residential spaces.

It is often utilized to reinforce branding, create a distinct ambiance, or evoke specific emotions associated with a particular space.

Yes, there are considerations to keep in mind when implementing ambient scenting. Factors such as the target audience, location size, ventilation system, scent intensity, and the chosen fragrance should be carefully evaluated. Additionally, it's important to regularly maintain and update the scenting system to ensure the desired scent experience is consistently delivered.

Yes, there are considerations to keep in mind when implementing ambient scenting. Factors such as the target audience, location size, ventilation system, scent intensity, and the chosen fragrance should be carefully evaluated.

Additionally, it's important to regularly maintain and update the scenting system to ensure the desired scent experience is consistently delivered.